MCH has a goal of complete customer satisfaction. The only way we can determine if we are achieving our goal is to ask our customers how we are performing. Here are just a few examples of what our customers are saying about working with us:

Why do you choose to work with MCH for your data needs?

"MCH is a source of some very difficult to get but high quality lists. The pricing is good and the service is excellent."

"Their data is top-notch quality."

"Excellent hospital file!"

"Clean, accurate, precise data."

"I work with MCH because they always have lists that fit our needs. They are also affordable and they have a fast turnaround time."

"They are easy to work with and seem to have the best selection of the lists that we need."

"MCH seems to care whether or not my mail arrives at its destination. They are willing to pay me for any mail that returns."

"Quality of data, ease of ordering, and cost of information."

"Friendly service. It's a small company where we don't get lost."

"We've been using MCH's library mailing lists for many years to promote our books because they seem to reach a comprehensive nationwide library audience."

I like my MCH sales representative because . . .

"The staff is responsive. My MCH rep analyzed our need and offered practical solutions."

"My MCH rep has been helpful, responsive, and extremely personable. I represent a small company, new in the market, but was provided with 'big company' service."

"She always gives 100% and is very knowledgeable on the lists that MCH offers. I look forward to working with her more in the future - good job!"

"I am always able to reach my MCH Sales Rep and in the event I have to leave a message, she always gets right back to me! She has a faster turnaround time than anyone I have worked with in the mailing list business."

"She predicts my needs and asks questions when she sees something that seems questionable or inconsistent from my normal course of business."

"The representatives are easy to work with and know us and our needs."

"I like my MCH sales representative and her colleagues because they respond with helpful and professional customer service time after time."

"My sales representative is very helpful, and she is prompt in her replies."

"Friendly and prompt service."

Can you provide an example of how MCH helped you improve the results of your mailing campaign?

"With the company I used before MCH, I had to deal with piles of returns. I even asked that company if they would like me to send them my returns so they could correct their database using the corrected addresses. They said, "No, don't bother." With MCH, there are hardly any returns!"

"We had a lot of questions because this is a new business area. MCH exhibited patience in providing us with time to develop a successful marketing campaign."

"They provided higher counts than anyone else for education requests."

Please give us your thoughts regarding data quality, price, and turnaround times.

"Excellent all the way around."

"We more than doubled the response rate we achieved last year with a different list provider. The quality of the data is the most accurate we have seen in the past 5 years of working with different providers. The price was reasonable and turnaround times were more than satisfactory."

"It is always a pleasure to work with MCH. They offer prompt and efficient service."

"Wonderful!"

"I think that MCH mailing lists, prices, and turnaround times are a good value."

"Competitive pricing and very quick turnaround time."

"All areas are above the standard."

"I appreciate the fact that I can send MCH my returns, knowing they are going to correct it in their database."

Additional Comments:

"We'll stick with you. You've found a loyal customer."

"Our MCH sales representative opened our eyes to the true advantages of using MCH. We're eager to use more MCH lists to increase our magazine subscription base."

"My MCH Sales Representative is extremely helpful and always tries to meet my needs."

If you're an MCH customer, we'd love to hear what you think, too. Click here to send us your comments.